Lerato is the friendly face who warmly welcomes all our patients. As the first team member to join Dr. Phalafala’s practice, she plays an essential role in ensuring that everything runs smoothly — from managing appointments and medical aid queries to creating a calm and professional environment for every visitor. She is certified in Basic Life Support (BLS), adding an extra layer of reassurance to our patients’ care experience

With a strong background in medical administration and a passion for patient care, Lerato brings both precision and compassion to the front desk. She’s often the first voice you’ll hear when calling the practice and is always ready to assist with a warm smile and helpful guidance. undertakes.